Shipping policy
Shipping Policy
Tivrata and Maulik Enterprise Pvt. Ltd. ("2POINT47")
Last updated: July 25, 2026
This Shipping Policy explains how we process, dispatch, and deliver orders placed on our website. It should be read together with our Return Policy, Terms of Service, and Privacy Policy.
Shipping Coverage
We currently ship only within India. We do not offer international shipping at this time.
Order Processing Time
All orders are processed and dispatched within 3-5 business days of the order being placed. Processing time does not include weekends or public holidays, and may occasionally be longer during sale periods, promotions, or high order volumes; we will notify you if this happens.
Shipping Cost
We offer free shipping on all orders within India. No minimum order value is required.
Delivery Time
Once your order has been dispatched, delivery times vary depending on your location and the courier partner handling your shipment. While we work with reliable courier partners to ensure timely delivery, we do not guarantee specific delivery dates, as transit times are outside our direct control.
Please note: our 14-day return window begins from the date your order is marked "delivered" by the courier, not from the date of purchase, so delays in transit do not reduce your time to request a return. For details, please see our Return Policy.
Order Tracking
Once your order ships, you will always receive a tracking number and tracking link via email (and/or SMS, where available) so you can follow your shipment's progress until delivery.
Serviceable Locations
We aim to deliver to all locations within India. However, certain remote or restricted pin codes may not be serviceable by our courier partners. If we are unable to deliver to your address, we will contact you using the details provided at checkout to arrange an alternative delivery address, a refund, or another suitable resolution.
Delayed, Lost, or Damaged Shipments
If your order has not arrived within a reasonable time of dispatch, or if it arrives damaged or you receive the wrong item, please contact us immediately at admin@2point47.com so we can investigate with the courier and make it right.
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate at checkout. We are not responsible for delays or non-delivery caused by incomplete, incorrect, or outdated address information provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, which may involve an additional shipping charge.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices or operational needs. Changes will be posted on this page along with an updated "Last updated" date.
Contact Us
If you have any questions about shipping, please contact us at admin@2point47.com or +91 79906 91600.